In the gaming world, unforeseen technical hiccups can mar the excitement of a new game’s release. When players eagerly logged in to experience the early access of “Suicide Squad: Kill the Justice League,” they were met with an unexpected obstacle. A significant bug caused the game’s servers to shut down for maintenance, leaving the digital deluxe edition owners—who had paid a premium to play before the official launch—unable to enjoy their purchase.
Unexpected Game Downtime Leads to Player Compensation
Rocksteady, the game’s developer, has chosen to address the issue by offering affected players 2,000 LuthorCoins, equivalent to $20, as a token of apology for the inconvenience. This in-game currency is redeemable in the game’s store, where players can purchase character skins and other items. The compensation allows players to acquire at least one standard skin, with the more elaborate skins requiring a larger amount of LuthorCoins.
Developer’s Message: Apology and Appreciation
Rocksteady extended gratitude to the players for their patience during the early access period, acknowledging the disruption caused by the launch issues. In a message delivered in-game, the studio expressed their appreciation and hoped that the complimentary LuthorCoins would serve as a suitable gesture of goodwill towards their dedicated fan base.
The game, which necessitates an online connection, encountered the downtime issue just as it became available for early access. Only those who purchased the digital deluxe version could access the game from January 30, ahead of the global release scheduled for February 2.
The compensation strategy highlights the challenges game developers face when launching new titles, especially those requiring internet connectivity. It also reflects the importance of customer service in maintaining a positive relationship with players, particularly during a game’s debut period.
As Rocksteady works to smooth out the initial wrinkles, players who opted for the standard edition eagerly await the game’s global launch, hopeful for an uninterrupted gaming experience.
