Cisco has revealed multiple security vulnerabilities in its Finesse web-based management interface. The vulnerabilities, identified as CVE-2024-20404 and CVE-2024-20405, could allow unauthorized remote attackers to execute a stored cross-site scripting (XSS) attack. The advisory urges users to apply the recommended updates to mitigate potential risks. The vulnerabilities underscore the ongoing need for rigorous cybersecurity measures to protect sensitive data and systems.
Cisco Finesse is a web-based desktop system for contact center agents and supervisors, launched to provide a collaborative experience for users. It offers features such as call control, agent management, and real-time reporting. Initially released by Cisco Systems, it is designed to enhance the efficiency and effectiveness of contact center operations.
These specific vulnerabilities involve a remote file inclusion (RFI) weakness and a server-side request forgery (SSRF) threat. The stored XSS attack can be enacted by exploiting the RFI vulnerability, while the SSRF vulnerability leverages the web-based management interface of Cisco Finesse. The vulnerabilities also have a Common Vulnerability Scoring System (CVSS) base score of 7.2, indicating their significant risk level.
Analysis of Security Advisory
Cisco has categorized the Security Impact Rating (SIR) of these issues as Medium, due to the limited scope of information that attackers can access. However, the vulnerabilities remain concerning as they are network exploitable, require low attack complexity, and do not necessitate user interaction or privileges. Cisco has released updates to address these issues, advising users to migrate to the fixed releases promptly to prevent potential exploitation.
Comparing with previously published information, earlier advisories have occasionally highlighted similar vulnerabilities within Cisco products, stressing the importance of maintaining updated systems. Historically, these types of vulnerabilities have affected a range of network and software solutions, necessitating consistent vigilance and timely application of patches. The evolution of these advisories indicates a persistent challenge in protecting web-based management interfaces from sophisticated attacks.
Implications & Recommendations
The current advisory affects specific releases of Cisco Finesse, notably versions 11.6(1) ES11 and earlier, and 12.6(2) ES01 and earlier. Cisco recommends updating to fixed releases, such as migrating to a fixed version for 11.6(1) and updating to 12.6(2) ES03 for the latter. Users should prioritize these updates as no workarounds are available, highlighting the critical nature of applying the provided updates swiftly.
– The vulnerabilities involve remote file inclusion and server-side request forgery.
– The Common Vulnerability Scoring System score for these issues is 7.2.
– Cisco released updates; no workarounds are available, emphasizing prompt action.
Adhering to best practices in cybersecurity is essential, especially given the increasing sophistication of attacks. Regularly updating software, applying security patches promptly, and monitoring for advisories can significantly reduce risk. The vulnerabilities in Cisco Finesse serve as a reminder of the importance of proactive measures in safeguarding digital assets. For users, staying informed about potential threats and updates from vendors is crucial in maintaining a secure environment.
