Mobile robots have swiftly integrated into various industries, revolutionizing automation processes. As different sectors increasingly rely on mobile automation, understanding customer expectations and preferences becomes crucial. A recent survey by Interact Analysis delves into this landscape, providing comprehensive insights into what end users seek from mobile robots, spanning technology, vendor selection, and operational challenges.
Interact Analysis’s 2024 Mobile Robots Buyer Survey underscores a growing trend towards mobile automation, particularly among large manufacturers. In previous years, smaller companies and diverse sectors lagged in adopting such technologies. This survey highlights a shift, revealing that 95% of respondents now implement some form of mobile automation. Historically, artificial intelligence has been a focal point, though newer findings reveal a lesser familiarity with standards like VDA 5050. The survey further illustrates that while the market is diverse, cost remains a significant barrier.
Past reports have indicated a broadening interest in mobile robots, yet this survey provides nuanced data, showing specific industry preferences. Larger companies, especially in automotive and semiconductor sectors, lead in adoption rates. Interestingly, the preference for multiple brands rather than single-vendor loyalty has emerged more strongly in recent findings. This reflects an evolving market where integration and cost considerations heavily influence buyer decisions.
Adoption and Industry Preferences
The survey indicates an increasing adoption of mobile robots, particularly among companies with over $1 billion in revenue. Manufacturers in sectors such as automotive, electrical, and semiconductors exhibit higher implementation rates compared to retailers and third-party logistics providers. Despite the widespread adoption, only 71% have fully automated their workflows, suggesting potential for further growth.
Cost and Vendor Selection
Cost and integration challenges are the main obstacles to mobile robot adoption. Customers prefer using multiple brands, with an average of 3.4 different brands per respondent. Brands like ABB, OMRON, KUKA, and Locus Robotics are frequently mentioned. Notably, customers value the vendor’s track record and local support over price. Chinese vendors are less favored due to security and performance concerns.
Customer Expectations and Challenges
Key motivations for automation include reducing operating costs and improving reliability. Customers prioritize factors like the lowest lifetime cost, ease of integration, and ROI, expecting returns typically within three years. Pain points during implementation involve operational slowdowns and integration issues. Post-implementation challenges include maintenance prediction and manual intervention needs.
Ash Sharma, Vice President of Research at Interact Analysis, commented on the survey’s value for suppliers seeking to understand customer needs better. The survey findings emphasize the importance of addressing cost, integration challenges, and providing robust support to meet customer expectations. As industries continue to evolve, these insights offer a roadmap for enhancing mobile automation solutions.
