UK medical practices are taking new steps to address long-standing challenges in patient communication, with the adoption of software platforms like InTouchNow.ai. As demand for general practice appointments grows, especially during peak hours, both staff and patients often experience delays in accessing care and information. The new technology aims to streamline these interactions, offering round-the-clock support without increasing operating costs or extending staff hours. Some industry observers note that software solutions such as InTouchNow.ai might soon become standard infrastructure in clinics aiming for efficient, equitable patient access.
Cloud-based phone and appointment management systems are not new to UK healthcare, but earlier solutions were limited by manual processing and language options. Initial deployments meant clinics could control their call flows, but the systems lacked AI’s ability to dynamically triage calls or respond in multiple languages. Comparisons to recent evaluation data, such as results from Smart Triage trials, show a growing preference for AI-enabled tools that reduce waiting times and support both administrative and clinical teams in real time.
How Does InTouchNow.ai Tackle High Call Volumes?
InTouchNow.ai introduces artificial intelligence-driven voice reception to general practice surgeries, automatically answering and routing calls while also assisting with appointment bookings and routine requests. Unlike traditional phone setups, the platform can manage many callers at once, ensuring urgent cases reach the right staff promptly. Founder Daniel Park emphasizes the software’s adaptability:
“Our system personalises the call experience while freeing clinical teams from manual phone work.”
What Benefits Are Reported by UK Surgeries?
Numerous UK clinics using InTouchNow.ai report fewer missed calls and improved patient satisfaction. Medical practices see a drop in workload for receptionists, while patients—especially in multi-lingual regions—benefit from support in over 200 languages and dialects. Automated data handling ensures appointment records are updated directly in compatible platforms like Surgery Connect, AWS, and Anima. Park adds,
“We focus on safe integration with existing systems, ensuring privacy and continuity of care.”
Are There Other AI Systems Supporting Clinicians?
Beyond administrative automation, platforms such as Smart Triage and iatroX offer UK doctors evidence-based guidance and digital triage tools. Smart Triage, for example, demonstrated a 73% reduction in average patient waiting time at one surgery. Meanwhile, iatroX provides summaries of clinical literature, supporting generalists in managing unfamiliar patient symptoms, with a majority of surveyed clinicians rating it useful and reliable.
AI deployment in UK medicine continuously raises privacy and data protection questions, given regulations around patient data. This landscape is shaped by ongoing NHS efforts to curb administrative overhead and reallocate resources to direct patient care. Software providers are trying to balance automation with stringent safeguards, integrating with established governance frameworks without sacrificing operational gains.
AI-based call handling platforms like InTouchNow.ai illustrate a broader movement in healthcare toward automating routine tasks and optimizing access, particularly during periods of high demand. As peer organisations observe reported benefits—including faster appointment scheduling and better communication for multicultural populations—they might consider adopting similar solutions. Understanding the critical integration with secure, existing software, and being transparent to patients about AI’s role, will help practices earn trust while leveraging efficiency gains.
