Samsung’s recent update to its Always On Display (AOD) application, version 8.7.96.12, intended to enhance the application by rectifying several bugs, has inadvertently introduced a malfunction that has rendered some Galaxy devices inoperative. Despite its aim to refine the user experience, this patch has unexpectedly caused complications for certain users.
Update Brings Unintended Consequences
The official changelog for the update detailed fixes for widget issues on the lock screen, adjustments to carrier and notification icons in the status bar, and corrections to the date display on the lock screen. Contrary to its intentions, owners of devices within the Galaxy S23 lineup have encountered a significant issue post-update, leading to their smartphones becoming non-functional.
Users Trapped in Endless Lock Screen Loop
Reports from affected individuals, including information shared by @theonecid on Twitter, describe an anomalous loop where the device alternates between the AOD screen and lock screen, failing to register any user input. The scope and root cause of this malfunction remain unclear.
Currently, Samsung has not officially recognized the problem nor suggested a remedy. Those who have not installed the problematic update are recommended to postpone doing so until a corrective update is issued by Samsung.
For those who have installed the problematic version 8.7.96.12 of the AOD app and are experiencing difficulties, the recommendation is to seek assistance from Samsung’s customer support or to visit a service center for support.
