A newly identified vulnerability in the Ariane Allegro Scenario Player’s Kiosk mode could enable threat actors to bypass security measures and access the Windows Desktop. This vulnerability, which has yet to receive an official CVE number, has been assigned a medium severity rating of 6.3. The issue primarily affects the Ariane Duo 6000 series, which utilizes the Allegro Scenario Player.
Ariane Allegro Scenario Player is an automated service launched by Ariane Systems to streamline check-in and check-out processes at hotels. The service, introduced to the market in recent years, aims to enhance guest convenience by allowing self-service interactions. The technology leverages touch-screen terminals to manage guest check-ins, room keys, and payment transactions, serving numerous hotels worldwide.
Researchers have highlighted that previous similar vulnerabilities have often been addressed quickly by developers. Comparatively, the Ariane Allegro Scenario Player’s vulnerability has yet to see a swift response from Ariane Systems, despite a 90-day notification period. This delay contrasts with standard industry practices, where prompt responses mitigate potential security risks.
Additionally, documented cases of kiosk mode bypasses in other systems have shown that such vulnerabilities pose significant risks to personal data security. In the current scenario, the ease with which attackers can exploit the weakness by entering a specific character underscores the need for robust security measures in self-service terminals.
Implications for Hotels
The vulnerability enables attackers to crash the check-in terminal easily. When users input a single quote (‘), the system freezes, leading to a Windows Crash report dialogue box. By selecting “Close the program,” users gain access to the underlying Windows Desktop, revealing various options.
Potential Exploitation
Attackers can leverage this access to retrieve sensitive data stored on the terminal, including personally identifiable information (PII), reservations, and invoices. Furthermore, they can inject and execute malicious software, and even create room keys for unauthorized access. The RFID transponder feature on Ariane systems facilitates these actions, posing additional security risks.
– Hotels using the Ariane Allegro Scenario Player are at risk of data breaches.
– Attackers can exploit the vulnerability with physical access to the terminal.
– Sensitive guest information and room access could be compromised.
To mitigate these risks, isolating check-in terminals from other systems is advisable until a patch is available. This workaround can prevent unauthorized access and protect guest data.
Without an official patch or fix from Ariane Systems, hotels must take intermediary steps to secure their systems. Physical security measures, such as limiting access to check-in terminals and closely monitoring usage, can help minimize potential exploitation. Continuous communication with Ariane Systems for updates and potential solutions is essential.
