Chipotle Mexican Grill initiates a pilot program using two types of collaborative robots at its restaurants in California. The company’s ongoing trials reflect an industry trend toward automation and robotics, aiming to optimize operational efficiency and enhance customer service. The robots, named “autocado” and “augmented makeline,” are designed to assist in food preparation and assembly, facilitating a smoother workflow for staff.
What is the purpose of the “autocado”?
The “autocado” machine efficiently cuts, cores, and peels avocados for use in guacamole. It can process an avocado in about 26 seconds, performing tasks that typically require manual labor from employees. Chipotle anticipates that utilizing this technology will allow kitchen staff to redirect their focus on other important tasks, ultimately benefiting both the team and customer experience.
How does the “augmented makeline” work in Chipotle locations?
The “augmented makeline” automates the assembly of burrito bowls and salads, which constitute a significant portion of Chipotle’s digital orders. By deploying this system, Chipotle aims to enhance productivity during peak hours, freeing employees to engage in more creative food preparation. This initiative aligns with the company’s goal of maintaining high-quality culinary standards while meeting increasing consumer demand.
What lessons did Chipotle learn from past robotic trials?
Chipotle’s experience with a previous robotic assistant, “Chippy,” guided the current initiative. The failed pilot highlighted issues related to cleaning and maintenance, prompting the company to prioritize ease of sanitation in the design of new technologies. Input from employees and customers during the trials of these robots will inform future deployment strategies and the overall effectiveness of automation in the restaurant chain.
While Chipotle moves forward with its autonomous technologies, it is not alone in the industry. Rivals like Sweetgreen have also embraced automation, integrating robotic systems for enhanced operational efficiency. Restaurant industry surveys show that over 31% of establishments are increasing their use of technology in response to staffing challenges, indicating a broader shift toward automation across various food service venues.
Chipotle’s current pilot of the “autocado” and “augmented makeline” reflects a growing trend in the food service industry toward automation as a means to address workforce shortages and improve service models. The company actively collaborates with tech partners like Vebu and Hyphen, using a portion of its investment fund to facilitate innovation. As businesses like Chipotle incorporate robotics, the focus remains on enhancing employee productivity while maintaining service quality.
