CPSI, a provider of electronic health records and financial health IT services, has established an internal initiative to encourage innovation and enhance productivity. Known for its suite of revenue cycle management products and patient engagement technology, CPSI is committed to supporting value-based care and improving patient and provider satisfaction.
Innovative Think Tank Initiative
In 2022, the company introduced the Dream Factory, a creative program aimed at quickly developing customer feature requests and employee-driven improvements. Led by Chief Technology and Innovation Officer Wes Cronkite, the initiative encouraged the participation of 78 employees, grouped into 19 teams, to work on innovative projects that spanned various themes such as artificial intelligence, revenue generation, and cost savings, all while incorporating client feedback.
Organizational Transformation and Future Goals
Cronkite shared insights into the Dream Factory’s objectives and processes, emphasizing the importance of customer involvement and agile methodologies. The program’s success led to an organizational shift towards a more agile operational model, yielding over 30 solutions within a month. In 2023, the challenge evolved into the “Big Idea” event, leveraging new technologies like generative AI to deliver customer value. The winning team’s proposal focused on enhancing support services through AI-driven chat interfaces.
The Dream Factory has already produced tangible results, with one solution improving quality measures reporting by providing real-time insights at the point of care. This tool has facilitated proactive healthcare delivery and workflow enhancements, particularly for nursing staff. CPSI’s journey has not only benefited its customers but also the healthcare delivery system as a whole.
Cronkite concludes with advice for HIT vendors looking to replicate CPSI’s success, highlighting the importance of early employee and customer engagement, agile practices, incentivization, and fostering a fun, innovative culture.
